Businesses can find analytics and insights related to their Google reviews through the Google My Business platform. Google My Business provides a range of tools and features that allow businesses to monitor and analyze their online reputation, customer interactions, and review performance. Here are the steps to access analytics for Google reviews:

  1. Sign in to Google My Business:
    • Log in to your Google My Business account using the credentials associated with your business.
  2. Access the Dashboard:
    • After logging in, you’ll be directed to the Google My Business dashboard. If you have multiple locations, select the specific business location you want to analyze.
  3. Navigate to the “Reviews” Section:
    • In the left-hand menu, click on “Reviews” to access the reviews section.
  4. View Review Analytics:
    • Within the “Reviews” section, you can view analytics and insights related to your Google reviews. This may include information such as the total number of reviews, average rating, and recent reviews.
  5. Filter and Sort Reviews:
    • Google My Business allows you to filter and sort reviews based on various criteria, such as the newest reviews, highest ratings, or lowest ratings. This can help you identify trends and prioritize responses.
  6. Review Summary:
    • The platform may provide a summary of your reviews, including the total number of reviews received and the overall average rating. This summary gives you a quick snapshot of your online reputation.
  7. Customer Interaction Insights:
    • Some versions of Google My Business include additional insights related to customer interactions. This can include data on how often users view your business, request directions, or make phone calls based on the information in your listing.
  8. Read and Respond to Reviews:
    • Within the “Reviews” section, you can read individual reviews and respond to them directly. Engaging with customers through responses is an essential aspect of managing your online reputation.
  9. Enable Review Notifications:
    • To stay informed about new reviews, you can enable review notifications. This ensures that you receive timely alerts when customers leave feedback.

By regularly monitoring review analytics on Google My Business, businesses can gain valuable insights into customer sentiment, identify areas for improvement, and proactively manage their online reputation.

Was this helpful?

0 / 0

Leave a Reply 0